[rmichelParticipant]

Thanks, I couldn’t find the documentation for dataAdapter, but with your answer I was able to find it and this code works:

var source =
{
    datatype: "json",
    datafields: [
        {name: 'id_incoterm'},
        {name: 'code'},
        {name: 'name'},
        {name: 'designation_en'}
    ],
    id: 'id',
    url: site_url + '/Services/ReferenceFiles/Incoterms/GetData',
    root: 'response'
};
var dataAdapter = new $.jqx.dataAdapter(source, {
    beforeLoadComplete: function(records, data){
        return data.response.result.incoterms;
    }
});
$("#incoterms-grid").jqxGrid({
    width: '100%',
    source: dataAdapter,
    columnsresize: true,
    columns: [
      {text: 'ID', dataField: 'id_incoterm'},
      {text: 'Code', dataField: 'code'},
      {text: 'Designation FR', dataField: 'name'},
      {text: 'Designation EN', dataField: 'designation_en'},
      {text: 'Action', width: 90}
    ]
});

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